The Den wants you to completely in love with your purchase! If you are not satisfied with your purchase we are here to help! We gladly accept unworn and unwashed purchases on thedenonline.com for a store credit or exchange items by mail 21 days of original shipping date
For defective item claims: contact us within 3 days of delivery date [email protected]
To confirm whether your item is eligible for an exchange please read our policy to ensure that your item(s) meet our guidelines
No Refunds. Exchange only. NO RETURNS ON SALE ITEMS. ACCESSORIES- JEWELRY, PURSES/ BAGS, INTIMATES, WATCHES, AND GIFT CARDS ARE FINAL SALE. Non-Returnable and non Exchangeable.
We must approve all exchange requests. Please email [email protected] to be approved. If approved, we will follow up with a return number that needs to be provided when shipped back to The Den. We approve requests Monday through Friday, from 10 a.m. to 5 p.m. PST. You will also be contacted by e-mail when your return is processed. Items must be exchanged within 21 days of original ship date.
Worn, washed, and/or damaged items will not be accepted for exchange. Original tags must be attached & intact.
Refund or Store Credit: Returns must be postmarked within 14 days of order date. All shipping fees are non-refundable.
Returns that do not meet our guidelines will be sent back at your own expense. You have the option to apply return shipping costs on your credit card or have the item(s) sent back in a future purchase.
Please Include your slip that arrived in your package in with your return. If you do not have the slip that came with your order, please email us and we will send you another copy. Please address "Return" and the number we provided you on the outside of box. Mail / address your return to "Returns at The Den" send return to: 2744 Carlsbad Blvd #106 Carlsbad CA 92008
Please ship your package using a trackable, insured shipping method. We are not responsible for any lost packages that are sent to us
All returns are processed every Wednesday. If you sent a package that was received by us, please note that it will not be processed until the following Wednesday. Please allow 7 business days for the item(s) to be processed with an email back from customer service.
If you have any other questions or concerns about our Return policy, please contact [email protected]